Patient health outcomes program
Recording and reporting on patient health outcomes since 2006
Our core purpose as an organization is improving the health of our communities. To record and track our progress, we have run a program to measure patient health outcomes since 2006. Focused on both preventative care and Chronic Disease Management, this program serves the dual purpose of measuring the positive impact of our clinics on community health as well as driving continuous improvement in the quality of the healthcare services we provide.
Under the patient health outcomes program, we record clinical indicators for coronary heart disease, diabetes, asthma and other chronic diseases which we plot and track monthly against averages and goals across our network around the country. Monthly results are reported across the group. They also form the key criteria for an annual excellence awards program that sees the clinics in each region which produce the best and the most improved results being recognized for their achievements.
The program is supported by various patient education and communication campaigns which we roll out in our clinics and via digital and social media communication channels throughout the year.