Urgent Care Clinic

Ochre Health operates a private Urgent Care Clinic (UCC) at the Sippy Downs Health Hub. UCCs are for use when there is urgency, but it’s not an emergency. Appointments are not required, patients can walk in and wait to be seen in order of priority.

Ochre Urgent Care Clinic Sippy Downs is open Monday to Friday 8:00am to 4:00pm and Saturday 9:00am to 4:00pm (closed daily between 12:00pm – 1:00pm). Hours are subject to capacity and can result in the clinic closing earlier than the advertised time.

When to visit an Urgent Care Clinic

Urgent care is necessary when you require medical attention for an illness or injury that doesn’t warrant an emergency room visit but can’t wait for a regular appointment with your general practitioner.

Urgent Care Clinics (UCCs) offer evaluation, treatment, and care for urgent yet non-life-threatening conditions, such as:

  • Minor infections
  • Minor fractures, sprains, sports injuries, neck and back pain
  • Urinary tract infections (UTIs)
  • Sexually transmitted infections (STIs)
  • Minor cuts requiring stitches or glue
  • Insect bites and rashes
  • Minor eye and ear issues
  • Respiratory illnesses like asthma, croup, and COPD exacerbations
  • Gastroenteritis
  • Mild burns

If uncertain, please proceed to your nearest emergency department or call 000.

What to bring to a UCC?

When visiting a UCC, remember to bring your Medicare card or number for billing purposes. Please be aware that all patients, including children, will be charged a private fee. Medicare rebates are applicable, and fees are due at the time of consultation.

Additionally, bring any correspondence from your general practitioner, along with details of your current medications, including non-prescription ones.

For children seeking medical attention at a UCC, don’t forget to bring their personal health record (Blue Book).

Emergency or life-threatening care

For situations requiring immediate medical attention and management, such as emergencies or life-threatening conditions, it’s crucial to head directly to an emergency department or hospital. Urgent Care Clinics do not provide emergency care.

If faced with a life-threatening injury or illness, dial triple zero or proceed immediately to your nearest Emergency Department.