Appointments

When you book online, you can select a specific consultation type (eg a flu vaccine or a cervical screen), a 15-minute general consultation or a longer consultation. We recommend a longer consultation if you have several issues or a complex problem. While longer appointments are billed at a higher rate, the ‘gap’ you pay remains about the same (for more, see Fees).

Special appointments: Medical examinations for your driver’s license and other purposes require special bookings with the doctor or nurse. Please ensure that you select the appropriate option when booking online (or if booking over the phone, explain the type of medical exam to our receptionist.) Please bring any forms required with all relevant sections completed beforehand. You will also need to bring a form of identification such as your driver’s license and, if you wear them, your glasses.

Procedures: The practice performs minor procedures. Procedure appointments may be deferred to another time based on the doctor’s assessment. Your doctor will advise if this is necessary, and will advise of any fees that may be incurred. 

Urgent medical problems: Urgent matters will always be dealt with promptly. Where appropriate they will take priority over booked appointments.

Walk-ins: Where possible (based on doctor availability) walk-in appointments may be available. We advise all patients to download our Ochre App or contact the practice to check availability before coming in.

Failure to attend: Please also note that patients who fail show up for a booked appointment or do not give us 24 hours notice of their inability to attend may be charged a no show fee of $40.