Privacy and your records

FAQs

Privacy and your records

We comply with all professional and statutory privacy obligations. All information provided by you to the practice, whether to the GP or staff, is strictly confidential and will not be shared with any third party unless you request it, or sharing it is required by law.

Sharing of your health information with other health professionals will always be discussed with you first.
Your information is stored securely, and all staff are trained in the management of health information and confidentiality.

If you wish to access your health information, please discuss this with your doctor. For more, see our privacy policy.

Recall and reminder systems

As appropriate, you will automatically be enrolled in the reminder systems administered through the practice. Please advise reception staff if you would prefer this not to happen.

Recalls will occur when the doctor requests you return for an important or urgent matter.

Emails

Privacy legislation limits our ability to send emails containing health information to you or request any information, personal or health related, via email. In some cases, exceptions can be made with your consent.

Contact details

Maintaining up-to-date contact information is essential: please let us know of any changes to your contact details, including your next of kin in case of an emergency or if we cannot contact you for an urgent matter.