While the practice is committed to scheduling appointments at realistic intervals, there may be an increased waiting time due to one of the following:

• More complex problems than anticipated, which cannot be dealt with within a standard appointment of 15 minutes. For this reason, we suggest all patients book a longer consultation when they have a list of issues.
• Unplanned appointments: Despite the best planning, the nature of general practice is that sometimes patients require immediate attention and an “unplanned” appointment. We will ask for your patience or, if the wait time would be too long or you prefer, staff will re-schedule the appointment.
• Emergency calls: The GP on stand-by to a nursing home or hospital may be called in case of an emergency. In this event, staff will make every effort to re-schedule your appointment.